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28 Jul 2021 22:12
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  •   Home > News > Business

    New Zealanders are feeling less empathy toward retailers and service providers

    New Zealanders are feeling less empathy toward retailers and service providers


    Data from Customer Radar reveal we're no longer always thinking of Covid-19 when we shop, so we may have less patience for delays and substandard service.

    Customer Radar Chief Executive Mat Wylie says businesses need to communicate well with their consumers.

    Mr Wylie says businesses should offer rewards if other areas of their service are lacking because of Covid-19 pressures.

    © 2021 Newstalk ZB, NZCity

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