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27 Dec 2024 14:45
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  •   Home > News > Living & Travel

    An Auckland mental health helpline is greeting the vast majority of its callers in less than a minute

    An Auckland mental health helpline is greeting the vast majority of its callers in less than a minute


    Health New Zealand's Auckland Contact Centre fielded up to 3400 monthly calls between November last year and September.

    Data shows the contact centre answered half of the calls in 11 seconds or less.

    90-percent connected the caller with a helpline worker in 52 seconds or less.

    The wait time begins after the caller is given a standard 17-second greeting.

    © 2024 Newstalk ZB, NZCity

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     Today's News

    Soccer:
    The Phoenix will be without two senior players for tomorrow's must-win A-League clash against the Newcastle Jets in Wellington 14:07

    Business:
    Kiwis spent big on Boxing Day bargains 13:47

    Environment:
    Two Cook Strait ferry crossings have been canned, as central parts of the country brace for wild weather 13:27

    Cricket:
    ???1;Sri Lanka hope hitting New Zealand early to acclimatise will help them hit the ground running in the upcoming white-ball series 13:07

    Law and Order:
    Three Auckland men are before the courts, for an allegedly shoplifting two-thousand-700 dollars worth of goods from an Albany store 12:27

    Soccer:
    Liverpool have widened the gap atop the Premier League standings after a 3-1 win over Leicester City at Anfield 11:57

    International:
    Israel bombs Yemen power stations and airport in strikes against Houthis 11:57

    Accident and Emergency:
    Searches are continuing by land, air and sea in the Bay of Plenty - for a man who's been missing since Christmas Day 11:37

    Living & Travel:
    How to switch off digitally these holidays to be present with family and friends 11:17

    Cricket:
    Hopes from the Otago Sparks that their Hallyburton-Johnstone Shield form can carry over to the Super Smash T20 cricket competition 11:07


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